Dr. Ballard is fabulous. He cares and takes his time with each patient. He really listens to you and makes certain you are happy. Sherree is also great. She is the best tech he has. She spends the time to make sure your frames fit properly and really works with you. Tracy isn’t that great. She was not at all helpful to me. Go see Dr. Ballard. Make sure Sherree helps you select your frames and then fits your frames to your face.